Shipping Policy

Thank you for shopping with My Carport! We want to ensure that you have a smooth and hassle-free experience when it comes to receiving your order. Below are the details of our shipping policy.

1. Shipping Availability

We ship to Europe countries only. We recommend to contact us before placing any order. Please contact us at office@mycarport.eu.

2. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Delivered within 25 business days.
• Express Shipping: Delivered within 21 business days (additional charges may apply).
• Free Shipping: Available on orders over (to be defined)

Please note that delivery times may vary depending on your location and the shipping method selected.

3. Shipping Costs

Shipping costs will be calculated based on the weight of your order, destination, and the shipping method chosen. You will see the exact shipping cost during the checkout process before finalizing your purchase.

4. Order Processing Time

Orders are typically processed within 2 business days after they are placed. Once your order has been shipped, you will receive a confirmation email with tracking information.

5. Delivery Times

Orders may take 25 business days to arrive, depending on customs clearance and local regulations.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as holidays, weather conditions, or customs inspections.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website.

7. Customs and Duties

For international orders, customers are responsible for any customs duties, tariffs, or taxes imposed by their country. These charges are not included in the shipping cost and must be paid directly to the carrier or government authority upon delivery.

8. Shipping Address Changes

If you need to update your shipping address after placing an order, please contact us immediately at office@mycarport.eu. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has been shipped.

9. Lost or Damaged Packages

In the event that your package is lost or damaged during transit, please notify us within 5 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue.

10. Returns and Refunds

Our return policy allows for returns within 7 days of delivery.

If you have any questions about our shipping policy, feel free to reach out to our customer service team at office@mycarport.eu.